privacy & cookie policy

Owner And Data Controller

Dean O’Hara

Nationwide Payments

19 Ptarmigan Close

Attleborough Fields Industrial Estate

Nuneaton, CV11 6RX

Use the from below to contact us.

The Type Of Personal Information We Collect

Nationwide Payments are a broker of merchant services, Epos systems, and telecoms supply for businesses. We provide competitive contract pricing and assist our clients in the set-up or transfer of utility supply.

The data we collect to fulfil these services is almost entirely from business or non-personal individuals and will be processed for business purposes as a data processor. However, as we target the SME market a high proportion of the data we collect, and process will be from Sole Traders or Partnerships, so we recognise our commitment to these clients under personal data regulations

The personal information which we use will be taken when:

• you enquire to use our services through contact with our staff or from one of our referring partners,
• you contact us or use our website,
• you are a recipient of our services and information,
• you enquire, apply to join or work for Nationwide Payments

We may collect the following types of information:

• your name, business names and address, contact telephone number(s) and email address. For verification purposes we may also collect your date of birth
• information required to provide you with a service (eg. details of your existing merchant service & epos provider, contract expiry dates)
• website data including, but not limited to, traffic data, location data, and other communication data.
• details of our services that you have used
• your payment or financial information such as credit or debit card details and bank account details

Cookies

The Internet pages of this website likely use cookies by default. Cookies are text files that are stored in a computer system via an Internet browser. Many Internet sites and servers use cookies. Many cookies contain a cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. A specific Internet browser can be recognised and identified using the unique cookie ID. Through the use of cookies, we can provide the users of this website with more user-friendly services that would not be easily possible without the cookie setting – something that has become a standard practice with websites for many years. By means of a cookie, the information and offers on our website can be optimised with the user in mind.

The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie. The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable. Please refer to your browsers own settings and documentation, or search online for latest information on how to do this.

It is possible to remove any cookies that have already been set by changing your browser settings. Please see some quick links to the most popular browsers. (A quick search should reveal the actions needed if you are using a different browser.) Internet Explorer: https://www.wikihow.com/Delete-Browsing-History-in-Internet-Explorer Firefox: https://www.wikihow.com/Clear-Cookies-in-Firefox Chrome: https://www.wikihow.com/Delete-Cookies-in-Google-Chrome Safari: https://www.wikihow.com/Delete-Cookies-on-a-Mac You can also set privacy and cookie levels within the browser settings.

Mode And Place Of Processing The Data

Methods of processing
Nationwide Payments takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Nationwide Payments. The updated list of these parties may be requested from Nationwide Payments at any time.

Legal basis of processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting the owner contact email at the top of the page.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

Locations of Data Storage

Offsite storage is Microsoft Azure storage in the UK South region offering up to 2 weeks data retention for disaster restores. All backups, both onsite and offsite, are encrypted in transit and at rest to AES-256 encryption standard.

Place

The Data is processed at the Owner’s operating offices.

Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

The Purposes Of Processing

We collect your personal information:

• to provide you with services that you may request from us or as under contracted agreement
• to provide information about goods and services which we feel may be of interest to you
• for our legitimate interests in the relationship we have with you as a business contact or client
• to meet our legal and regulatory obligations as an employer and as a broker of utility services
• for the safeguarding and care of our staff and guests

Detailed Information On The Processing Of Personal Data

Personal Data is collected for the following purposes and using the following services:

Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: EEA but in exceptional cases to maintain data security – may be stored outside of EEA.

WordPress Stats (Automattic Inc.)
WordPress Stats is an analytics service provided by Automattic Inc.
Personal Data processed: Cookies; Usage Data.

Place of processing: US – Privacy Policy.

Who we share your personal data with

We routinely share share personal data with:

• companies within DNAP Payments Group, Elavon, EposNow, Kennet Finance & Shire Leasing.
• third parties we use to help deliver our products and services to you, eg  warehouses and delivery companies;
• other third parties we use to help us run our business, e.g. credit referencing agencies, Software as a Service providers or website hosts;
• third parties approved by you, e.g. third party payment providers;
• credit reference agencies;
• our bank;
• our auditors;
• card schemes and our regulators;
• law enforcement agencies as may be required.

We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.

We or the third parties mentioned above occasionally also share personal data with:

• our and their external auditors, e.g. in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
• our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
• law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
• other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. The recipient of any of your personal data will be bound by confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the form below if you wish to make a request.

Details About The Right To Object To Processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How To Exercise These Rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional Information About Data Collection And Processing

Legal Action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional Information About User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs And Maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information Not Contained In This Policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes To This Privacy Policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

If you wish to exercise any of the rights set out above, please contact us on the contact details provided below.